◊ Do I have to create an account to purchase from you?
No, you do not have to create an account with a username and password in order to purchase from the website. When you place an order, the system takes your recent orders and billing/shipping addresses and creates a customer profile. It also creates a username based on your email address and you may create a password if you choose. Your credit card information will NOT be stored and you will have to enter payment each time you make a purchase.
◊ How do I access my account? What if I want to change my shipping and billing addresses?
Simply go to the My Account link located at the top right of the website. Here you’ll be able to view recent orders and edit your billing and/or shipping addresses.
◊ I lost my password. How do I change it?
Go to the My Account Link located at the top right of the website. Here you’ll be able to update your password.
◊ How do I know my credit card transaction is secure?
We process payments through PayPal, the secure payment portal. It uses the latest, most advanced encryption technology to ensure a safe, smooth transaction. We never store your credit card information and you will need to re-enter payment for every purchase. You will receive a confirmation once payment is received.
◊ What if I don’t want to pay online with my credit card? Is there another way I can purchase?
Yes, you may pay via e-check or you may mail us a check, which will securely deduct the amount from your checking account. As soon as the check is cleared we will ship your item out.
◊ Where is my order confirmation?
As soon as your order is processed, you will receive an email confirmation to the address you provided us with. It will have the order number, items purchased, pricing breakdown and your email address, phone number and billing/shipping addresses. If you do not receive your order confirmation, email us: email@example.com.
◊ When will my order ship?
Orders placed before 3pm EST Monday-Friday will ship same day and arrival will depend on the delivery method you choose. Orders placed after 3pm EST Monday-Friday will ship the following business day and arrival will depend on the delivery method you choose. When orders have shipped, you will receive a notification email with the exact shipping date and tracking information.
See Shipping and Delivery Information for further instructions
Disclaimer: *Of course, like anything else, there may be extenuating circumstances i.e. weather conditions, out of stocks, etc. that may prevent your order from shipping or arriving exactly on schedule, but we promise we’ll always try to be as on time as possible and let you know of any extended delays.*
◊ How are shipping costs determined?
We ship via USPS to ensure the lowest possible shipping cost. The price is determined by the total amount you spend on an order. STANDARD SHIPPING IS FREE WITH PURCHASES $100 AND OVER. See Shipping and Delivery Information for further information. FOB is Roslyn Heights, NY.
◊ Do you ship outside the USA?
Yes! Thanks to our partnership with Borderlinx, international shipping is hassle-free.
For International Delivery:
1. Get your very own US Shipping Address. It’s free and only takes a minute.
2. Use your new Borderlinx Shipping Address when placing your order with Styliaque. This is the address that Styliaque will send your items to.
3. Borderlinx will handle delivery from your new US Shipping Address to your home address, including all customs and tax formalities.
Note: Styliaque can only accept payment cards with a US billing address. If you have a payment card with an international billing address, you can use the Borderlinx Concierge Service and Borderlinx will make the purchase on your behalf.
◊ What is your return policy?
We will accept unworn/unused returns or exchanges with all tags still attached within 30 days of your order date receipt. See Returns/Exchanges for more information.
◊ What if the item received is not what I ordered?
If it was an error on our end, we will be glad to exchange your item at no cost to you for the one you ordered. Email us at firstname.lastname@example.org with your order number and we will send you a prepaid shipping label. Then simply fill out the Return Exchange Form and mail it to us, along with the item(s) you want to exchange. See Returns/Exchanges for more information.
◊ Do I have to pay sales tax?
Orders shipping within New York State only will incur sales tax to their order. The specific amount will depend on the items you order, the total amount of the order & the New York County in which the order is shipping to.
◊ What do I do if I want to speak to someone?
That’s easy. We’re here Monday – Friday 9am-5pm EST. You may message us on Facebook, or chat with us on Bonanza.com! We’ll be happy to speak with you and answer any questions you have. After those hours, just leave us a message and we’ll get back to you!